Privacy Policy

Last Updated: Date

BUSINESS_NAME ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website WEBSITE_URL or request a quote for our services.

1. Who We Are (Data Controller)

For the purposes of applicable UK data protection laws - including the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR) - BUSINESS_NAME acts as the Data Controller.

Business Name: BUSINESS_NAME

Contact Email: BUSINESS_EMAIL

Phone Number: BUSINESS_PHONE

Our website infrastructure, database storage, and digital messaging forms are hosted and maintained on our behalf by contracted third-party software and infrastructure providers acting as Data Processors.

2. Information We Collect & Lawful Basis for Processing

We collect personal information that you voluntarily provide when filling out an inquiry form, requesting an estimate, or contacting us directly.

We process your data under the following Lawful Bases (UK GDPR Article 6):

Identity & Contact Data (Name, phone, email, address)

Purpose: Responding to inquiries and providing job quotes.

Lawful Basis: Steps prior to entering a contract (responding to your direct quote request) and Legitimate Interests (managing standard customer inquiries).

Service Details (Property notes, photos, project descriptions)

Purpose: Scheduling site visits and fulfilling contracted trade work.

Lawful Basis: Performance of a Contract (delivering requested trade services).

Financial & Transaction Data (Invoices, payment records, job estimates)

Purpose: Accounting, invoicing, and satisfying statutory business obligations.

Lawful Basis: Legal Obligation (compliance with UK tax and accounting laws - HMRC).

3. Cookies & Website Analytics

Our website uses essential technical cookies and basic analytical scripts to ensure site functionality, secure form submissions, and analyze basic site performance.

Essential Cookies: Necessary for the website to function securely (e.g., security tokens and form routing). These do not require user consent.

Analytics & Performance Cookies: May be used to monitor general visitor traffic and interaction patterns. Where non-essential cookies are utilized, you have the option to manage or decline them via your browser settings or on-site banner controls.

For more info see our Cookie Policy 

4. Data Sharing & Third-Party Processors

To process inquiries and run our business, your information may be accessed by or transmitted through third-party service providers acting strictly as Data Processors:

Database & CRM Platforms: Secure, encrypted customer relationship management platforms used to route lead notifications and maintain communication logs.

Cloud Hosting & Infrastructure: Web hosting services providing SSL/TLS encrypted form submissions and server storage.

Telecommunications Providers: SMS networks and email service providers used to deliver quotes, job updates, and booking confirmations.

All processors operate under strict contractual obligations to handle data securely and strictly in accordance with our instructions.

5. Data Storage, Security & Retention

We maintain administrative, technical, and physical safeguards - including HTTPS encryption in transit and restricted user access controls - designed to protect your personal data.

We do not hold personal data indefinitely. Records are retained according to operational and statutory needs:

Website Inquiries & Communication Logs: Retained within our digital messaging system for up to twenty-four (24) months from initial contact to manage follow-ups, quote references, and prospective job planning, after which they are automatically purged.

Completed Job & Financial Records: Invoices and transaction records are retained for up to six (6) years following the end of the relevant UK tax year to comply with HMRC accounting regulations.

Upon reaching the maximum applicable retention limit, records are securely purged from our database systems.

6. Your Rights & The Right to Erasure

Under UK GDPR, you have statutory rights regarding your personal information:

Right of Access: Request a copy of the personal information held about you.

Right to Rectification: Request correction of inaccurate or incomplete data.

Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data prior to our standard purge cycle.

Note on Erasure: While we aim to honor erasure requests promptly, the right to erasure is not absolute. We may lawfully retain specific records where processing remains necessary to comply with a legal obligation (such as HMRC tax record-keeping) or to establish or defend legal claims.

To exercise any of these rights, please contact us at BUSINESS_EMAIL.

7. Complaints & Regulatory Escalation

If you have questions or wish to raise a concern regarding how your personal data is handled:

Contact Us First: Email BUSINESS_EMAIL. We will acknowledge your request and respond within one calendar month in accordance with UK GDPR requirements.

Contact the Regulator: If you remain unsatisfied with our response, you have the right to lodge a complaint with the UK data protection authority:

Information Commissioner’s Office (ICO): Reports and inquiries can be submitted directly via their official website at www.ico.org.uk/make-a-complaint.