Question 1

Do I have to change how I run my business?

Accepted Answer

No. Retane works alongside your existing business processes. You continue using the same phone, calendar, website, and social media channels as normal, with no additional app required. Retane operates in the background, handling enquiries and booking appointments while you focus on completing jobs and running your business.

Question 2

How much work do I have to do to get started?

Accepted Answer

Getting started is simple. We handle the entire setup process for you, including connecting your channels, configuring the system, and testing everything to ensure it works correctly. No technical knowledge is required, once setup is complete, Retane is ready to start capturing enquiries and booking appointments straight away.

Question 3

What is Retane?

Accepted Answer

Retane is a UK-based software and booking platform built specifically for trades businesses. It responds to customer enquiries 24/7, collects job details, and automatically books quote appointments into the business calendar. Acting as a virtual office assistant, Retane helps plumbers, electricians, builders, roofers, heating engineers, and other trades professionals capture more leads, win more jobs, improve customer experience, and reduce admin time by ensuring no enquiry goes unanswered and every potential customer receives an immediate professional response.

Question 4

What does Retane do?

Accepted Answer

When a customer contacts a trades business by phone, message, or web enquiry, Retane responds instantly, collects the customer's contact details and job information, and books a quote appointment directly into the business's calendar. The business owner is notified as soon as the appointment is booked. If a call is missed, Retane automatically follows up by text, ensuring every enquiry receives a prompt response and no potential customer is lost.

Question 5

Is Retane a lead generation service?

Accepted Answer

No. Retane does not generate or sell leads. Instead, it helps trades businesses capture and convert the enquiries they are already receiving by responding instantly, reducing missed opportunities, and preventing potential customers from choosing a competitor due to slow response times.

Question 6

Does Retane replace my staff?

Accepted Answer

No. Retane does not replace staff. It handles the initial enquiry response and appointment booking process, while your team continues to carry out quotes, complete jobs, and manage customer relationships. Retane is designed to reduce admin workload and eliminate delays in the booking stage, helping businesses respond faster and secure more opportunities.

Question 7

Does Retane work outside normal business hours?

Accepted Answer

Yes. Retane operates 24/7, responding to customer enquiries from social media, website forms, missed calls, and messaging channels during evenings, weekends, and outside normal business hours. This ensures every enquiry receives an immediate response and has the opportunity to book a quote appointment, regardless of when it comes in.

Everything you need, set up properly

Fully engineered. Ready for work.

Lightning Fast Setup

We’ve removed the complexity from web design. No long-winded briefs, no technical jargon, just a streamlined process to get your brand online.

Built for Tradesmen

Our layouts showcase your craft with a level of polish that sets a new digital benchmark for your business in the local market.

Easy Contact Forms

Contact forms trigger instant alerts directly to your device. Stay responsive and capture every new opportunity the moment it arrives.

Mobile-First Design

We engineer your identity to be fluid and high-performing on every device, ensuring a seamless brand experience from any location.

Trusted & Secure

Secure hosting, SSL encryption, and custom domains are built into the standard. We provide the security your brand needs to stay online.

Grow Your Business

We structure your site with technical SEO best practices. This ensures your business is correctly indexed for local discovery.

Client Technical Support Centre

At Retane, we want your experience to be seamless. Our support team is here to help with any questions or issues you may have with your services

Common Support Questions

How do I correct an enquiry that received the wrong information?

How do I update or view my payment details?

How do I cancel my Retane subscription?

Can't find what you're looking for?

You can contact us directly through any of the following channels:

Email: [email protected]

Tel: 0115 6472028

Support Hours:Monday to Friday, 09:00 to 17:00Saturday, 10:00 to 16:00

We aim to respond to all enquiries within 1 business day.

Grow Smarter.

© 2026 Retane. All rights reserved.